Accessing Billing
Go to your profile icon in the top right of the page
Select Billing
Note: Requires Owner role.
Subscription Overview
View your current subscription:
Current plan
Billing cycle (monthly/annual)
Next billing date
Number of seats
Current cost
Changing Your Plan
Upgrade
Move to a higher plan:
Click Change Plan
Select the new plan
Review what's included
See price difference
Click Upgrade
Upgrades are effective immediately. You'll be charged the prorated difference.
Downgrade
Move to a lower plan:
Click Change Plan
Select the new plan
Review what you'll lose
Click Downgrade
Downgrades take effect at the end of your current billing period.
Managing Seats
Add Seats
Click Add Seats
Enter how many to add
See prorated cost
Click Add
New seats are available immediately.
Remove Seats
Click Remove Seats
Enter how many to remove
Note: Must deactivate users first
Click Remove
Changes take effect at next billing cycle.
Billing Cycle
Switch to Annual
Save money with annual billing:
Click Switch to Annual
Review annual price
See your savings
Confirm change
Switch to Monthly
Go back to monthly billing:
Click Switch to Monthly
Review monthly price
Confirm change
Changes apply at next renewal.
Payment History
View Invoices
Go to Billing
Click Payment History
See all past invoices
Download PDFs
Invoice Details
Each invoice shows:
Invoice date
Amount
Payment status
Items included
Pause Subscription
Temporarily pause your subscription:
Click Pause Subscription
Select pause duration
Confirm
During pause:
Access is limited
Data is preserved
Billing stops
Resume anytime to restore access.
Cancel Subscription
To cancel:
Click Cancel Subscription
Provide reason (optional)
Review what happens
Confirm cancellation
After cancellation:
Access continues until period end
Data is retained temporarily
You can resubscribe later
Reactivating
After cancellation, reactivate:
Log in to Kaana
You'll see reactivation prompt
Choose a plan
Enter payment info
Access is restored
Billing Contact
Update who receives billing emails:
Go to Billing
Click Billing Contact
Enter email address
Save
Billing Issues
Failed Payment
If payment fails:
You'll receive notification
Update payment method
Retry payment
Questions
For billing questions:
Check payment history
Review your plan details
Contact support if needed