Kaana

Managed Services are add-on offerings that provide:

- Expert support for specific platforms
- Proactive monitoring and alerts
- AI-powered insights and recommendations
- Issue resolution assistance

Expert support for Zuora subscription management:

- Billing configuration
- Revenue recognition
- Subscription analytics

- Configuration optimization
- Integration support
- Data management

- Setup and configuration
- Best practices
- Troubleshooting

- Payment configuration
- Subscription management
- Reporting setup

- Basic support coverage
- Standard response times
- Core monitoring features

- Extended support hours
- Faster response times
- Advanced monitoring
- Proactive recommendations

- 24/7 support coverage
- Priority response
- Dedicated support contact
- Custom integrations
- Strategic guidance

Go to Settings &gt; Billing

1. Go to Settings &gt; Billing
2. Click Managed Services
3. Select a service
4. Choose a tier
5. Review pricing
6. Click Subscribe

1. Go to Settings &gt; Billing
2. See active managed services
3. Upgrade, downgrade, or cancel

1. Navigate to Managed Services
2. View service status
3. See active alerts
4. Access AI recommendations

Automated Alerts - Notifications about issues

Insights - Analysis of your platform usage

Recommendations - Suggested improvements

Remediation Actions - Proposed fixes

- Automated Alerts - Notifications about issues
- Insights - Analysis of your platform usage
- Recommendations - Suggested improvements
- Remediation Actions - Proposed fixes

1. Go to Managed Services
2. Click New Request
3. Describe your issue or question
4. Submit the request
5. Track status and responses

- Alert notifications
- Request updates
- AI recommendations
- Resolution notes

1. View the alert details
2. Review AI recommendations
3. Accept or dismiss suggestions
4. Track resolution

- View connection health
- See sync status
- Monitor error rates
- Get proactive alerts

- Review alerts regularly
- Act on critical issues promptly
- Use AI recommendations

- Provide detailed descriptions
- Include relevant context
- Follow up on open requests

- Match tier to your needs
- Consider growth plans
- Evaluate response time requirements

Managed Services provide dedicated support and expertise for your key business platforms.

Managed Services

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Severity	Meaning
Critical	Immediate attention required
High	Address soon
Medium	Monitor and plan
Low	Informational

Managed Services

What are Managed Services?

Available Services

Zuora Managed Services

Salesforce Managed Services

Nue Managed Services

Stripe Billing Managed Services

Service Tiers

Growth Tier

Scale Tier

Premier Tier

Subscribing to Managed Services

Add a Service

Manage Subscriptions

Using Managed Services

Concierge Dashboard

AI Concierge

Service Requests

Activity Feed

Alerts

Alert Severity

Responding to Alerts

Integration Monitoring

Best Practices

Proactive Monitoring

Service Requests

Tier Selection