Kaana's commitment to security standards and regulatory compliance.
Security Standards
Infrastructure Security
Our infrastructure follows industry best practices:
Standard | Description |
SOC 2 | Security, availability, and confidentiality controls |
TLS 1.3 | Latest encryption for data in transit |
AES-256 | Strong encryption for data at rest |
Application Security
Regular security assessments
Dependency vulnerability scanning
Secure development practices
Code review requirements
Data Protection
Encryption
All sensitive data is protected:
In Transit - TLS 1.3 encryption for all connections
At Rest - AES-256 encryption for stored data
Backups - Encrypted backup storage
Access Controls
Role-based access control (RBAC)
Principle of least privilege
Regular access reviews
Multi-tenant data isolation
Privacy Compliance
General Practices
We follow privacy principles including:
Data minimization (collect only what's needed)
Purpose limitation (use data only as stated)
Transparency (clear privacy policies)
User rights (access, correction, deletion)
Your Rights
Depending on your location, you may have rights to:
Know what data we collect
Access your personal data
Correct inaccurate data
Delete your data
Export your data
Restrict processing
Contact us to exercise these rights.
Business Continuity
Availability
High-availability infrastructure
Geographic redundancy
Automatic failover
Regular uptime monitoring
Disaster Recovery
Regular automated backups
Point-in-time recovery capability
Tested recovery procedures
Recovery time objectives defined
Data Backup
Backup Type | Frequency | Retention |
Database | Continuous | 30 days |
Full backup | Daily | 30 days |
Archive | Weekly | 90 days |
Vendor Management
Third-Party Security
All vendors are evaluated for:
Security certifications
Data handling practices
Compliance status
Incident response capability
Key Vendors
Vendor | Purpose | Compliance |
Neon (PostgreSQL) | Database | SOC 2 |
Auth0 | Authentication | SOC 2, ISO 27001 |
Stripe | Payments | PCI DSS Level 1 |
OpenAI | AI services | SOC 2 |
SendGrid | SOC 2 |
Incident Response
Our Process
If a security incident occurs:
Detection - Identify and confirm the incident
Containment - Limit the impact
Investigation - Determine cause and scope
Notification - Inform affected parties
Remediation - Fix the issue
Review - Prevent future occurrences
Notification
We will notify you promptly if:
Your data may have been compromised
A security incident affects your account
Action is required on your part
Security Documentation
Available Upon Request
For enterprise customers, we can provide:
Security questionnaire responses
Detailed architecture documentation
Compliance attestations
Penetration test summaries
Contact your account manager for access.
Continuous Improvement
We continuously enhance our security:
Regular security training for staff
Ongoing vulnerability assessments
Security tool updates
Process improvements
Questions?
Have compliance or security questions? Contact our team for more information about our security practices.