First-Time Login
When your account is created, you'll receive an email with a link to:
Verify your email address
Set your password
Click the link in the email and follow the prompts to create a secure password.
Signing In
Go to your organization's Kaana login page
Click Sign In
Enter your email address and password
Click Continue
Password Requirements
Your password must be:
At least 8 characters long
Include a mix of letters, numbers, and symbols
Different from your previous passwords
Forgot Your Password?
On the login page, click Forgot Password
Enter your email address
Check your email for a password reset link
Click the link and create a new password
The reset link expires after 24 hours. If it expires, request a new one.
Trouble Logging In?
Common Issues
"Invalid email or password"
Double-check your email address for typos
Make sure Caps Lock is off
Try resetting your password
"Account locked"
Your account may be locked after multiple failed attempts
Wait 15 minutes and try again, or contact your administrator
No reset email received
Check your spam/junk folder
Make sure you're using the correct email address
Ask your administrator to verify your account
Still Need Help?
Contact your organization's administrator or Kaana support for assistance.
Staying Signed In
For security, you'll be automatically signed out after a period of inactivity. To stay signed in longer on trusted devices, check your browser's "remember me" settings.
Multiple Organizations
If you belong to multiple organizations, you'll select which one to access after signing in. You can switch organizations from your profile menu.